Direct Support Learning Training Texts
Last Updated: October 20, 2026
These terms cover text messages about your training on the Direct Support Learning learning site (https://login.directsupportlearning.com). Direct Support Learning is a DBA of SLG Holdings LLC.
1. Who Sends Them
Direct Support Learning sends these messages from its own number about training your employer has assigned you on our platform. Every message starts with “Direct Support Learning:” and names your agency where needed.
2. What We Send
Training and compliance messages only:
- training assigned to you, due soon, or overdue
- certificates about to expire
- messages from your agency’s training managers about your training, and your replies
This program never sends marketing, promotions, shift scheduling or general HR messages. Messages never include information about the people your agency serves.
3. Who Receives Them
Only people with an account on our learning site who opt in as described below.
4. How to Opt In
When you log in to the learning site, you may enter your own mobile number and tick a box to agree to these texts. We then send one text asking you to reply Y to receive training messages or N to decline. We send nothing else unless you reply Y. Entering a number is optional, and you can use the learning site without texts. Your agency does not enter your number for you.
5. Message Frequency and Rates
Message frequency varies with your training. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
6. How to Opt Out
Reply STOP to any message. You will get one confirmation text and no more messages. To get texts again, turn them back on in your profile on the learning site; we will send the Y/N text again.
7. Help
Reply HELP to any message. For questions about a course, contact your agency. For questions about these texts, email user.support@directsupportlearning.com.
8. Changing Your Number
Update it in your profile on the learning site. We text the new number to confirm, and texts to the old number stop.
9. Your Information
We keep your mobile number and a record of your consent (date, the wording we sent, and the message reference) only to run this program. Your agency’s training managers can see whether you have opted in, and the messages sent to and from you in this program, as part of the training service Direct Support Learning provides to your agency. Your number is used only to deliver these messages. We do not sell, rent or share your mobile number or opt-in data with third parties or affiliates. See our Privacy Policy: https://directsupportlearning.com/privacy-policy/
10. Contact
Direct Support Learning
1050 Crater Lake Ave, Suite A
Medford, Oregon 97504
user.support@directsupportlearning.com